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Diablo 4 Crashes or Freezes: How To Fix

A step-by-step guide to fixing crashes and freezing in Diablo 4 on PC, PS4, PS5, Xbox Series X/S, and Xbox One consoles.
Diablo 4 Crashes or Freezes: How To Fix

Is Diablo 4 crashing or freezing for you on PC or consoles? Then you've found the perfect guide to help you through these issues so you can return to Sanctuary and continue slaying the followers of Lilith.

This article features step-by-step instructions on how you can potentially fix crashes and freezing issues in Diablo 4.

Update on 9 August 2023: We've updated this article with the latest fix for the possible crashing or freezing issues in Diablo 4.

How To Fix Diablo 4 Crashing or Freezing (PC)

diablo 4 crashes freezing lockup fix pc consoles issues beta
If the Diablo 4 crashes are due to a known issue, not even the rogue angel Inarius might be able to help. (Picture: Blizzard)

Blizzard has provided six steps you can take if Diablo 4 keeps crashing or "locking up" on your PC. Check them out below:

  1. Make sure your computer meets the Diablo IV System Requirements. Please note: The game will try to run even if the system doesn't meet our system requirements. This can cause unknown bugs, crashing, or performance issues that may not have a resolution. 
  2. Update your drivers and operating system to resolve any compatibility issues.
  3. Close all other applications to resolve software conflicts and free up resources.
  4. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  5. Run the repair tool to repair any damaged game files.
  6. If the problem persists, uninstall and reinstall the game.

Those steps might help those experiencing Diablo 4 freezes and crashes during the Open Beta weekends, but what about the gamers on consoles?

Diablo 4 Crashing on Consoles: Any Fix?

diablo 4 crashes freezing lockup fix pc consoles issues beta
Sometimes, summoning tech support is your only option...(Picture: Blizzard)

At the time of writing, there is no way to fix Diablo 4 crashing issues on consoles. This includes PS4, PS5, Xbox One, and Xbox Series X/S consoles. You can, however, redownload the Diablo 4 beta files, which is roughly 45 GB.

Furthermore, if your console crashes or freezes not only in Diablo 4 but other titles, we suggest contacting your gaming hardware supplier/store, as it might be faulty. Lastly, remember to always give your console some room to breathe. High heat in enclosed spaces could result in crashes while playing any game, including Diablo 4.

If all else fails, we suggest contacting Blizzard Customer Support to report an issue and find out if others are experiencing the same Diablo 4 crashes.

Learn more about how Blizzard has crafted the world of Sanctuary and the enemies you will find in Diablo 4 below.

Hopefully, this guide will have Diablo 4 players alleviate some crashing/freezing issues. We will endeavor to update this article once more fixes become available, so stay tuned!


For more Diablo 4, be sure to check out our dedicated section or some of our Guides & Tutorials just below:

Diablo 4 Class Builds - Best Barbarian Build |  | Best Necromancer Build | Best Sorcerer Build | Best Druid Build | Best Rogue Build | All Classes Tier List | Best Class For Beginners | Build Calculator

Class Mechanics: Sorcerer Enchantment System | Barbarian Arsenal | Rogue Specialization | Necromancer Book of the Dead | Druid Spirit Animals | Unlock Golems

Items - Healing Vial | Item Slot Types | Transmogs/Wardrobe | Salvage Items | Durability & Repair | Trading Items | All Unique Items & Stats | Set Items | Item Quality/Rarity Levels | Elixirs | Butcher's Cleaver | Cry of Ashava Trophy

Features: Beginners Guide | Impressions From Beta

Quests: Ritual Tower Key | Forgive Me Side Quest | Traveler's Prayer Side Quest | Secret Of The Spring Riddle | Raising Spirits Side Quest | Woodsman Of Nevesk | Fiend Rose

General D4 Guides: Legendary & Gold Farming | Town Portal | Inventory Size | Stash Size | Beat Lilith's Lament | Beat Den Mother Boss | Beat Lord Avitus Boss | Beat Blood Bishop Boss | Reset Dungeons | Gathering Legions Guide | The Butcher Boss | Leave Dungeons | All Stronghold Locations | Hardcore Mode | Change Difficulty | Unlock/Launch Time | Balance Changes | Patch Notes

Diablo 4 Tech Guides - Ray Tracing Support | Couch Co-Op | Server Regions | PC Requirements & File Size | Diablo 4 Servers Down? | Connection Issues Fix | Crashing Issues Fix | Unable To Install or Patch | Low FPS Fix | Error Code 34202 Fix | Disable Fog & Glare | Stuck in Queue Fix | Console Issues | PC Issues | Enable & Disable Chat Bubbles | Hit Max Level Fast | Best PC Settings High FPS | Error Code 395002 Fix | Error Code 316719 Fix | D4 on Steam Deck | Offline Mode | DLSS 3 & NVIDIA Reflex

Crafting/Vendors - Jeweler | Gambling & Obols | Occultist | Alchemist | Blacksmith | | Monster Parts | Skins | Ore | Plants

Legendary Aspects - Codex of Power | Sorcerer Legendary Powers | Barbarian Legendary Powers | Rogue Legendary Powers | Necromancer Legendary Powers | Druid Legendary Powers

Activities - Strongholds | Nightmare Dungeons | Silent Chests | Altars of Lilith | Helltides | Endgame

Story & Lore - Campaign Length | Who is Lilith? | Who is Inarius | Deckard Cain | Secret Cow Level | All D4 Acts Listed

Zones - Fractured Peaks Overview | Scosglen | Kehjistan | Dry Steppes | Hawezar | All Waypoint Locations | Full World Map | Fractured Peaks Chests | Fractured Peaks Cellars

Stronghold Guides - Kor Dragan | Malnok | Nostrava |

Mounts - Temptation Mount | Diablo 4 Class Dismount Mechanics | Unlock & Customize |

Seasons - Battle Pass Price | Diablo 4 Season Duration | Battle Pass Differences | Get Favor | Next Season Start Date | Season Blessings | Season Journey | Diablo 4 Content Roadmap |

Gameplay Systems - Armor System | Clans | Primary Stats & Effects | Shrines & Buffs | Renown & Reputation | Max Level & Paragon Cap | World Tier Difficulty Levels | Followers/Mercenaries

World Bosses - Ashava | Avarice | Wandering Death | Beat Ashava | Ashava Spawn Location

Diablo 4 Misc - Statue of Inarius Price & Specs | Wolf Pack Cosmetic | Codes | Diablo 4 Free-to-Play? | Mother's Inked Title | Collector's Edition | How To Respec | Stagger Mechanic | Patch Notes | Asmongold Diablo 4 Beta Thoughts | Item Shop | Wings of the Creator Emote

Challenges/Achievements - Necromancer Challenges | Barbarian Challenges | Druid Challenges | Rogue Challenges | Sorcerer Challenges | Crafting Challenges

Diablo 4 PvP - Coming soon!

Our section keeps growing, so check for new guides daily! Don't forget to pick up one of the Diablo 4 Editions and join the fight to save Sanctuary soon.